Security
Customer Data and Security

Ensuring Maximum Uptime and Security

Aspose is committed to providing secure and reliable services while safeguarding customer data.

Infrastructure

Aspose’s services are hosted on Amazon Web Services (AWS), a globally trusted cloud provider. AWS maintains high security standards, ensuring robust data protection and operational resilience.

Physical Security

AWS enforces military-grade perimeter control with:

  • Non-descript facilities for enhanced security.
  • Multi-factor authentication at three access points.
  • Strict access control to all data centers.

Server and Data Security

  • Host operating systems are secured by internal processes.
  • Guest OS control remains with Aspose; AWS administrators cannot access them.
  • Inbound firewall rules block all unauthorized traffic by default.

Backups and Disaster Recovery

  • Nightly system backups using full snapshots.
  • Periodic backup testing ensures data integrity.
  • Encrypted backups stored in Amazon S3, ensuring redundancy across three locations.
  • Access logs maintained for audit purposes.

Privacy and Account Security

  • Passwords are encrypted and never stored in logs.
  • Users must log out after each session and keep credentials secure.
  • Any unauthorized access due to user negligence is the user’s responsibility.

Credit Card Security

  • No credit card information is stored by Aspose.
  • Transactions are processed by PCI-compliant payment gateways.
  • Uses 256-bit SSL encryption for secure payments.

GDPR Compliance

Aspose is fully GDPR-compliant.

File Retention Policy

  • Aspose products run locally, with no file uploads to Aspose servers.
  • Metered licenses report only usage statistics, without storing personal data.
  • Support files shared in forums are retained only as long as necessary.
  • Private threads ensure files remain accessible only to the customer and Aspose staff.

Service Monitoring and Reporting

  • All core and non-essential systems are actively monitored.
  • Public status portal provides real-time and historical downtime information:
    Check System Status
  • External monitoring alerts the team in case of disruptions.
  • Real-time status alerts available via RSS, ATOM, or email.

More Security Questions?

Aspose continuously works to enhance security and protect user data, ensuring a safe and reliable experience.

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